Refund policy
Judapest Store considers it one of the most important aspects that the quality of the goods sold always meets the expectations. However, if the product has a manufacturing defect and our employees did not notice it during packaging, it must be returned to our location (52, Kazinczy str. 1072 Budapest, Hungary) and replaced, or if the product is no longer in stock, the price of the product will be returned to your bank account of the Customer. Our products are typically handmade works of art. Characteristics arising from the production technology are not considered damage or defects. Please note that due to handwork each product might be slightly different.
Products that arrive damaged or broken during delivery will be replaced immediately upon notification, free of charge!
In case of damage, the package (both the packaging and the product in its original condition) must be kept and the report must be made within 3 working days of receipt. The notification can be made by e-mail webshop@kultmisszio.hu, indicating the order number, the name and number of damaged or broken products, and photos of the damaged products. The courier service can investigate the circumstances of the breakage, so pictures of the damage and the packaging help the work, but we may also need a damage inspection for a full investigation.
All damage complaints will be dealt as quickly as possible and damaged products will be re-shipped free of charge. If the product is out of stock in the meantime, we will refund the price of the damaged product.
In the event of a defect in the ordered products, the Customer may assert a warranty claim against the Service Provider based on the provisions of Act V of 2013 on the Civil Code. During the enforcement of its warranty claim, the Customer may request the repair or replacement of the defective product, unless the repair or replacement is impossible or would entail disproportionate additional costs for the Service Provider. If the Customer did not request or could request the repair or replacement, he may request a proportional price reduction, repair the product or have it repaired at the Service Provider's expense, or withdraw from the contract if the Service Provider did not undertake or was unable to perform the repair or replacement, or if your interest in repair or replacement is terminated. It is the Buyer's duty to provide substantive proof of the loss of interest. There is no room for cancellation due to an insignificant error. The Customer may switch from his chosen accessory warranty right to another, but he must bear the cost of the switch, unless it was justified, or the Service Provider gave a reason for it. The buyer is obliged to report the defect immediately after its discovery, but no later than within 2 months from the discovery of the defect. You may no longer enforce your warranty claim beyond the 2-year statute of limitations from the completion of the contract. Within 6 months from the date of performance, there are no other conditions for validating your warranty claim beyond the communication of the defect and the presentation/sending of the invoice or a copy thereof. However, after the expiration of 6 months from the date of performance, the Buyer is obliged to prove that the defect already existed at the time of performance.
Instead of an accessory warranty, the Customer can assert a product warranty claim against the manufacturer or distributor. In case of product warranty, the Customer can only request the replacement (repair) of the defective product. The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties included in the description given by the manufacturer. In this case, the Buyer must prove the defect of the product. The product warranty claim can be asserted within 2 years from the date of placing on the market. The manufacturer/distributor is only exempted from the product warranty obligation if it proves that the product was not manufactured or marketed within the scope of its business activities; or the defect was unrecognizable according to the state of science and technology at the time of placing it on the market; or the defect in the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer/distributor to prove one reason.
151/2003. (IX. 22.) In the event of a defect in durable consumer goods specified in the annex to the Government Decree, you can assert a warranty claim against the Service Provider within 1 year from the date of receipt (if you are a consumer according to this Government Decree). The Service Provider is only released from the warranty obligation if it proves that the cause of the defect arose after the performance. The Customer can enforce his warranty claim as explained in the accessories warranty, with the exception that in the case of a defect in the durable consumer product, in the case of a replacement claim asserted within 3 working days of receipt, the product will be replaced if the failure prevents the intended use (if the product is in the Service Provider's store/warehouse is available), and in case of notification beyond this, we strive to have the repair or replacement carried out within 15 daysis coming Due to the same defect, the Buyer cannot assert a warranty claim and a warranty claim at the same time. However, the rights arising from the warranty belong to the Buyer regardless of his rights that can be asserted through the accessories warranty and product warranty.
Limitation of liability: Kultmisszió Kft. is not responsible for possible damages in the following cases:
- In the event of an operational error that prevents the Customer from connecting to Judapest store website, placing an order there.
- For any malfunction of the customer's computer due to a hardware or software error, or for damages due to the interruption of the Internet connection.