Terms of service

1. GENERAL INFORMATION

These general terms and conditions ("GTC") are electronic commercial services provided by Kultmisszió Kft. ("Operator") and the commercial website ("Judapest Store web store") available by the Operator at http://www.judapest.store (hereinafter referred to as Service) contains the rights and obligations of its user ("Customer") (Service Provider and Customer hereinafter collectively: Parties), and applies to all legal transactions and services that take place through the Judapest Store online store, regardless of whether they are performed from Hungary or abroad, is done by the Service Provider or its contributor.

Service provider:

Kultmisszió Kft., as the operator of the Judapest.store web store
Headquarters: 1062 Budapest, Bajza u. 18.
Company registration number: 01-09-940933
Company registration: Capital Court as Company Court
Tax number: 22729406-2-42.
E-mail: webshop@kultmisszio.hu

You can shop in the Judapest store online store with or without registration. When placing an order, delivery and invoicing data will always be provided. By registering in the Judapest.store web store, the Customer declares that he has read and accepts the terms of these Terms and Conditions and the Data Protection Statement published in the Judapest.store web store, and that he consents to the processing of data contained in the Data Protection Statement.

The Operator is not liable

  • for delivery delays or other problems or errors attributable to incorrect and/or inaccurate data provided by the Customer;
  • for damages resulting from the fact that the Customer forgets his password or becomes accessible to unauthorized persons for any reason not attributable to the Operator;
  • for damage or errors resulting from changes to registered data by the Customer.

The terms and conditions stated below apply to the fulfillment of orders, which the Customer accepts by placing the order.

The prices of the products available in the online store are valid consumer prices VAT included, which are only valid for orders placed in the online store. The prices and displayed products in the store may differ from the data seen in the online store.

Promotions linked to the online store (e.g. general sale periods, coupon discounts, etc.) are also only valid when placing an order in the online store, the same promotions are not always available for in-store purchases.

The products and prices listed in the Judapest store webshop are not considered to be offers, they are only informative. If an incorrect price due to technical reasons (especially with regard to an obviously incorrect price, e.g. significantly different from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the price of "0" HUF or "1" HUF) is displayed on Judapest store online store, the Operator is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, knowing which the Customer may abandon his purchase intention.

If a product is no longer available in the Judapest store webshop, or if the ordered quantity of a product is not currently available, the Operator will contact the Customer by phone or e-mail for consultation before sending the package. Such orders are considered valid by the Operator only after consultation with the Customer and with his consent.

The products selected in our webshop are available for home delivery with the cooperation of our current shipping partner.

The following delivery methods are available in the Judapest store online store:

Courier service

Delivery of the ordered package to the address specified by the Customer. 

Shipments are delivered within 3-5 working days after the receipt of the order (if the ordered product(s) are in stock). Incoming orders are automatically registered and handed over to the courier service after the package has been assembled.

The Judapest store cannot influence the exact delivery of the packages, the packages are carried out by the couriers of our current shipping partner according to the most optimal fulfillment of the address list gathered on the given day.

The shipping cost for each package is determined based on the specified shipping address.

Personal collection

The packages are personally delivered to Budapest VII. You can pick it up at Kazinczy utca 52 during opening hours (every day between 10:00 and 19:00). Please note that opening hours may be closed on Jewish and public holidays.

Payment:

Online bank card payment, which the Customer can initiate when placing the order. Our card-accepting partner is TEYA, which accepts the following card types: VISA, MASTERCARD, MAESTRO

3. STEPS OF BUYING THROUGH THE WEBSHOP

The order can be placed in the online store as a registered user, but also without registration.

Registration before purchase:

It is possible to register by clicking on the LOGIN button in the upper right corner of the website: here you can register by pressing the Registration button and entering the requested data. About the registration, our system sends an automatic letter to the e-mail address provided by the Customer, which contains a link to activate the registration. (Important: the registration confirmation e-mail often arrives in the Promotions or Spam folder, so it is worth checking these as well.)

Purchase without registration:

An order can also be placed without registration, by filling in all the information on the Cart page and clicking the SEND ORDER button.A rendelés menete:

  • Selecting the product(s): The product(s) you want to order can be selected using the product categories in the menu. By clicking on the small image of the product, you can see additional information and a larger photo of the given product. On this page, you can specify the number of pieces you want to order, and then click the 'Add to cart' button to add them to your shopping cart.
  • In the case of registered users, we keep the shopping basket, so the compiled product list will be available during a later login.
  • Order: After selecting the products you want to buy, you can finalize the order by clicking on the 'My basket' link in the upper right corner, then after entering the delivery, invoicing and personal data, as well as the payment method for the purchase, you can place the order by clicking on the 'Submit order' button.

It is important that we can check the availability of the products only when the order is processed. If one of our products is not in stock, our employee will contact the Customer by phone or e-mail after placing the order regarding the contents of the package to be delivered and the delivery date.

The Service Provider will confirm the arrival of the offer (order) sent by the Customer to the Customer by means of a confirmation e-mail, which confirmation e-mail contains the data provided by the Customer during the purchase or registration (e.g. invoicing and delivery information ), the order identifier, the date of the order, the list and quantity of the elements belonging to the ordered product, the price of the product, the shipping cost and the total amount to be paid. The confirmation e-mail is considered as acceptance by the Service Provider of the offer made by the Customer, which creates a valid contract between the Service Provider and the Customer. The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

In the cases detailed in point 1 above of the General Terms and Conditions, the Operator reserves the right not to accept the order of the goods, in which case no contract will be concluded, of which the Customer will be notified. Any payment that may have been previously made to the Customer will be reimbursed by the Operator immediately.

4. THE RIGHT, METHOD AND CONSEQUENCES OF WITHDRAWAL FROM THE PURCHASE

45/2014 on contracts concluded between those living abroad. Based on the provisions of Government Decree No. (II. 26.), the buyer who is considered a consumer may withdraw from the purchase without reason within 14 calendar days after receiving the goods.

The consumer can exercise the right of withdrawal from the day on which he received the goods, the customer's copy of the waybill received upon delivery serves as proof of this. You must return the product in its original, undamaged condition together with the invoice to the Judapest store headquarters (1072 Budapest Kazinczy str. 52). Judapest store is only obliged to reimburse the full purchase price in the case of a product in new condition (damage-free, complete content). Exercising the right of withdrawal does not entail any additional costs for the customer, however, the Customer must ensure and bear the cost of returning the product.

The consumer has the right to exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product. In the case of a contract for the provision of services, the consumer may exercise his right of withdrawal within fourteen days from the date of conclusion of the contract.

If the package returned with the right of cancellation meets the above conditions, the Judapest store undertakes to transfer the purchase price to the customer's pre-specified account number within 10 banking days after receipt of the package, in accordance with the applicable legislation.


We are unable to accept parcels returned by cash on delivery.

5. REPAIR / REPLACEMENT OF A DAMAGED, DEFECTIVE PRODUCT

The Judapest store considers it one of the most important aspects that the quality of the goods sold always meets expectations. However, if the product has a manufacturing defect and our employees did not notice this during packaging, we will return it to our headquarters (1072 Budapest Kazinczy str 52.) and exchange it against an invoice, or if the product is no longer in stock, the price of the product will be transferred to the bank account provided by the Customer we will return it.

Products that arrive damaged or broken during delivery will be replaced immediately upon notification, free of charge!

In case of damage, the package (the packaging in its original condition and the product as well) must be kept and the report must be made within 3 working days of receipt. The notification can be made by email, at the email address webshop@kultmisszio.hu, indicating the order number, the name and number of damaged or broken products, and photos of the damaged products. The courier service can investigate the circumstances of the breakage, so pictures of the damage and the packaging help the work, but we may also need a damage inspection for a full investigation. The notification must be made within three working days after receipt, if no damage report was prepared upon receipt.

All damage complaints will be dealt with as quickly as possible and damaged products will be re-shipped free of charge. If the product is out of stock in the meantime, we will refund the price of the damaged product.

In the event of a defect in the ordered products, the Customer may assert a warranty claim against the Service Provider based on the provisions of Act V of 2013 on the Civil Code. During the enforcement of its warranty claim, the Customer may request the repair or replacement of the defective product, unless the repair or replacement is impossible or would entail disproportionate additional costs for the Service Provider. If the Customer did not request or could request the repair or replacement, he may request a proportional price reduction, repair the product or have it repaired at the Service Provider's expense, or withdraw from the contract if the Service Provider did not undertake or was unable to perform the repair or replacement, or if the your interest in repair or replacement is terminated. It is the Buyer's duty to provide substantive proof of the loss of interest. There is no room for cancellation due to an insignificant error. The Customer may switch from his chosen accessory warranty right to another, but he must bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it. The buyer is obliged to report the defect immediately after its discovery, but no later than within 2 months from the discovery of the defect. You may no longer enforce your warranty claim beyond the 2-year statute of limitations from the completion of the contract. Within 6 months from the date of performance, there are no other conditions for validating your warranty claim beyond the communication of the defect and the presentation/sending of the invoice or a copy thereof. However, after the expiration of 6 months from the date of performance, the Buyer is obliged to prove that the defect already existed at the time of performance.

Instead of an accessory warranty, the Customer can assert a product warranty claim against the manufacturer or distributor. In case of product warranty, the Customer can only request the replacement (repair) of the defective product. The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties included in the description given by the manufacturer. In this case, the Buyer must prove the defect of the product. The product warranty claim can be asserted within 2 years from the date of placing on the market. The manufacturer/distributor is only exempted from the product warranty obligation if it proves that the product was not manufactured or marketed within the scope of its business activities; or the defect was unrecognizable according to the state of science and technology at the time of placing it on the market; or the defect in the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer/distributor to prove one reason.

151/2003. (IX. 22.) In the event of a defect in durable consumer goods specified in the annex to the Government Decree, you can assert a warranty claim against the Service Provider within 1 year from the date of receipt (provided that you are a consumer according to this Government Decree). The Service Provider is only released from the warranty obligation if it proves that the cause of the defect arose after the performance. The Customer can enforce his warranty claim as explained in the accessories warranty, with the exception that in the case of a defect in the durable consumer product, in the case of a replacement claim asserted within 3 working days of receipt, the product will be replaced if the failure prevents the intended use (if the product is in the Service Provider's store/warehouse is available), as well as in the event of notification beyond this, we strive to repair or replace within 15 days should be Due to the same defect, the Buyer cannot assert a warranty claim and a warranty claim at the same time. However, the rights arising from the warranty belong to the Buyer regardless of his rights that can be asserted through the accessories warranty and product warranty.

Limitation of liability: Kultmisszió Kft. is not responsible for possible damages in the following cases:

  • In the event of an operational error that prevents the Customer from connecting to the Judapest store website, placing an order there.
  • For any malfunction of the customer's computer due to a hardware or software error, or for damages due to the interruption of the Internet connection.

6. DATA PROTECTION NOTICE

The Judapest store web store respects the constitutional right to protect the personal data of its customers. We are committed to paying special attention to the informational self-determination of our registered customers. In the spirit of this, we handle personal data in accordance with the relevant laws in force at all times. The data management information for individual data management activities can be found on the website under the "Data protection" menu item.

7. OTHER PROVISIONS

  • The Service Provider's system may collect data on the activity of the Customers, which cannot be linked to other data provided by the Customer at the time of registration, nor to data generated when using other Internet websites or services.
  • The Service Provider is entitled to send a newsletter or other advertising mail to the user, if the user has given his prior, clear, explicit and voluntary consent by providing the appropriate data during registration. The Service Provider is not obliged to verify that the data provided by the user at the time of registration or when giving consent are real or correct.
  • The reviews and other related opinions written about the products always reflect the users' point of view, and the Service Provider does not assume responsibility for their content. The Service Provider reserves the right to delete opinions that violate public taste, business interests or the law.
  • The user has the right to withdraw the voluntary consent referred to in point 2 at any time. In this case, the Service Provider will not send the user any more newsletters or other advertising letters after the cancellation, and will also delete the user's data from the data of users who have subscribed to the newsletter.
  • The Service Provider considers the ethical code of the Hungarian Advertising Association and the Hungarian Content Providers Association to be binding.
  • The Service Provider makes every effort to ensure that the data appearing on its pages (price, availability, description of products, etc.) are as accurate as possible. The obviously wrong 0 v. from a system error. A price below HUF 10 does not constitute an invitation to bid. Exceptions to this are gift products advertised as part of promotions. The images shown next to the products are illustrations, in all cases the product description contains the product's characteristics. 45/2014, the Service Provider is responsible for any errors that may occur. (II. 26.) government decree and the provisions of the Civil Code are governing.

    8. DATA OF THE DATA CONTROLLER

    Name: Kultmisszió Kft. as the operator of the website www.judapest.store
    Headquarters: 1062 Budapest, Bajza u. 18.
    Company registration number: 01-09-940933
    Company registration: Capital Court as Company Court
    Tax number: 22729406-2-42.
    E-mail: hello@judapest.store

    10. Legal enforcement options

    The legal relationship between the Operator and the User is governed by Hungarian law.

    1. Complaint with the Service Provider

    The User can submit a complaint regarding the Service Provider's activities to the Service Provider at any of the Service Provider's contact details above.

    Verbal complaint
    The service provider investigates and remedies the verbal complaint immediately, if he has the opportunity to do so. If the Service Provider does not have the opportunity to immediately investigate and remedy the verbal complaint, it will record a report and proceed according to the provisions regarding written complaints.

    The Service Provider will hand over a copy of the protocol to the User on the spot in the event of a verbal complaint received on the premises. In the case of a verbal complaint communicated by telephone or using other electronic communication services, the Service Provider shall send a copy of the protocol to the User at the latest at the same time as the substantive response.

    Written complaint
    The service provider assigns a unique identifier to the complaint that was not immediately remedied in order to facilitate the identification of the complaint.

    The service provider investigates the complaint immediately, but within 15 days at most. The Service Provider shall notify the User in writing of the result of the complaint investigation within no more than 30 days after the complaint was made. The 30-day deadline is considered met by the Service Provider if the written response is sent on the 30th day after the complaint was made.

    If the User's complaint is rejected, the Service Provider will inform the User of the reason for the rejection.

    2. Initiation of court proceedings

    If a dispute arises from or in connection with the contract between the Service Provider and the User and the parties are unable to resolve the dispute amicably within 30 days from the date of its occurrence, then the dispute shall be settled in accordance with Article CXXX of 2016 on the Code of Civil Procedure. a court with jurisdiction and jurisdiction according to law is entitled.

    3. Additional dispute resolution options for consumers

    Possibility to lodge a complaint with the consumer protection authority
    If a violation of the Customer's consumer rights is detected, the Consumer has the right to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The list and contact details of the competent and competent authorities are available at http://jarasinfo.gov.hu tomorrow.

    Possibility of turning to a conciliation body
    In order to settle a consumer dispute related to the quality, safety and application of the product liability rules, as well as the conclusion and performance of the contract, out of court, the Customer may initiate proceedings at the conciliation body competent according to his place of residence or stay, or he may contact the professional chamber competent according to the seat of the Service Provider to a functioning conciliation body. In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, apartment building, housing association, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or commercial communications or offers related to the goods addressee.

    Based on the Customer's place of residence (place of stay), he can contact the conciliation bodies available at the link http://www.fogyasztovedelem.kormany.hu/node/8579 in order to resolve the consumer dispute. The service provider is obliged to participate in the proceedings of the Conciliation Board. Pursuant to this point, the sending of the response is also considered cooperation.

    Budapest Conciliation Board

    Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
    Mailing address: 1253 Budapest, Pf.: 10.
    Phone number: +36 1 488 2131
    Fax number: +36 1 488 21 86
    E-mail address: bekelteto.testulet@bkik.hu

    Contact details of the Office of the National Media and Communications Authority: mail address, 1525 Budapest, Pf., 75; info@nmhh.hu

    You can get more information about the products, delivery or purchase conditions at the following contacts: E-mail: webshop@kultmisszio.hu